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Welcome to our FAQ page. If you can't find the answer you are looking for, please Contact Us.

Q. What is a custom orthotic insole?

A custom orthotic insole is a foot support fabricated from an impression of your foot. Commonly referred to as an "orthotic" this orthoses provides support for the foot by redistributing ground reaction forces as well as realigning foot joints while standing, walking, or running.


Q. How are custom orthotic insoles different from Dr. Scholl’s (off the shelf) "custom-fit" inserts?

A true custom orthotic insole is made from an actual foot impression, capturing the contours of each of your feet. Generic off-the-rack inserts are mass produced and are not customized.


Q. Are custom orthotic insoles right for me?

Everyone can benefit from custom orthotic insoles. Orthotics do more than support your feet. They help realign skeletal structure to a relaxed neutral position to relieve foot, leg, and back stress. They also help restore balance, improve sports performance, increase endurance, alleviate foot fatigue, and prevent a vast array of foot problems.


Q. How do custom orthotic insoles improve sports performance?

Custom orthotic insoles support the foot and align the joints, reducing stress on tendons and ligaments caused by the higher demands of athletes. Athletes will notice fewer injuries, increased agility, and better performance.


Q. I have Flat Feet. Can custom orthotic insoles help?

When looking for orthotics, people with Flat Feet are often looking for two different solutions. Some are looking for comfort or relief from pain caused by Flat Feet. Others are looking for an orthotic to raise their arches slowly over time. Our orthotics can assist with either solution but we recommend consulting a Podiatrist to properly evaluate your feet.


Q. Do custom orthotic insoles help people with high arches?

Yes, custom orthotic insoles provide total contact with the arch of the foot distributing weight more evenly. They also support the foot, preventing arches from falling. This leads to improved control and lateral stability.


Q. I have leg, knee, hip, and back pain. Can custom orthotics help?

Foot imbalance can result in misalignment of the skeletal structure causing a wide range of symptoms; including leg, knee, hip, and back pain. Orthotics compensate for the inherent imbalances in the foot, improving function and relieving or preventing these symptoms.


Q. How long will it take to get my custom orthotic insoles?

You should receive your custom orthotic insoles approximately 10 business days after your foam impression box arrives at our facility.


Q. What type of shoes can I use with my custom orthotic insoles?

These insoles are designed to fit in shoes with full length removable insoles, inserts, or sock liners.


Q. Will my custom orthotic insoles fit in more than one pair of shoes?

We make them to perfectly match the shoe insert template you send us. The shape of your other shoes will determine if these orthotics will fit in them. There is a good chance your orthotics will be interchangeable between similar shoes.


Q. Can I wash them?

We recommend wiping them down with a damp cloth, if needed. Do not submerge them in water. Air dry only.


Q. Why do you have a break-in period?

When you initially wear custom orthotic insoles, it is likely that your feet will need some time to get accustomed to the new support. After a short adjustment period, your feet will thank you.


Q. What if my custom orthotic insoles need an adjustment?

If your orthotics need adjustment after the initial break-in period, please Contact Us. We have a 100% satisfaction guarantee.


Q. How long can I expect an orthotic to last?

Generally custom orthotic insoles should last a year or two. The life of your orthotics will depend on your activity level and weight.


Q. What if I make a mistake while creating my foot impression?

Contact Us and we will send you another foam box impression kit.


Q. Will I ever need to make a new foot impression?

After your first order, we save your foot impression for future use. Should your feet change significantly, we may need a new impression.

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